Procedure Development &
Documentation Services
Our Results Method® for procedure development
and documentation combines:
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The most effective and efficient use of
your existing documents (Procedures, Work Instructions,
and Forms), and
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Results International "on-site"
and "off-site" documentation activities.
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Results Method ®
The first
set of considerations in selecting the most appropriate tool (type
of document) for providing direction for an activity involves four
main issues:
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The
document's purpose (i.e. general overview, assignment of responsibility,
detailed work instruction).
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Complexity
of the activity (many interdepartmental or intradepartmental actions
or many detailed step-by-step tasks).
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Skill
level of the reader (individual using the document).
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Whether
a record of the activity being performed is desired.
The second
set of considerations involves the five basic types of documents:
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Written Procedures |
| Written Procedures are the best method for expressing
concepts, statements of policy and/or general statements of responsibility. |
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Process Maps |
| Process Maps are the best method for documenting
complex processes when identification of who does what, when
and how is desired (e.g., interdepartmental or complex intradepartmental
processes). |
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Pictorials or Photographs |
| Pictorials or Photographs are the best method for
providing guidance in performing physically complex activities
(e.g., how to build a house, weave a basket, or tie a shoe) or
when an acceptable or unacceptable example is wanted (e.g., a
good Solder joint, properly packed material, or properly banded
pallet). |
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Check Sheets |
| Check Sheets are the best method for providing
detailed work instructions and for capturing what was accomplished
and who performed the activity (e.g., Quality Control Sheet,
or Document Coordination/Release Notification Record). Most “forms” are
this type of procedure. |
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Checklists |
| Checklists are the best method for providing detailed
work instructions when a record of the work performed or the
individual performing the activity is not required (e.g., step-by-step
mixing instructions or a listing of activities to be considered
during your quoting process). |
The correct
application of these types of documents will help ensure process repeatability
and process control - The foundation for Continual Improvement.
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ISO 9001:2000
Registered
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Certificate
No. FS36957
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Quality Management Systems
"Keep them clear, simple and
business focused."
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